by Sensitivity Check Staff | May 13, 2021
We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not...
by Sensitivity Check Staff | May 13, 2021
For customers that purchased a test kit, we provide a pre-paid Royal Mail return envelope. If you have purchased our digital option, you will have to purchase your own return envelope. A first-class stamp would be more than sufficient. We recommend to pop into your...
by Sensitivity Check Staff | May 13, 2021
We do not recommend testing children under the age of 5, as their tolerance levels to certain items may not yet be fully developed, which could result in false positives in the test results. However, the decision ultimately rests with the parent or guardian.
by Sensitivity Check Staff | May 13, 2021
The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 to 5 strands and slightly twist the hair together. Another way to collect is by brushing your hair and collect hair strands from your hairbrush. If this...
by Sensitivity Check Staff | May 13, 2021
Dyed or coloured hair is perfectly fine for testing. We test the resonance of the hair, which is not affected by colouring, perming or other treatments. If this hasn’t answered your question, please reach out below!
